RCI and Interval International are the 2 largest timeshare exchange companies in the world. Almost always, when a timeshare resort is newly developed, its developer will choose to affiliate the new resort with either RCI (Resort Condominiums International), or II (Interval International). Both exchange companies have a similar system in which they recognize the outstanding resorts affiliated with their exchange network, for standards of excellence in important categories, but there are a few slight differences in how each exchange company bestows an award.
RCI designates their superlative timeshares as Gold Crown Resorts. Interval International lavishes its Five Star Award on their premier timeshares. What does it mean when an exchange company bestows such a recognition award on a timeshare? Does it compare to the vaunted Michelin Guide's 4-star rating? Or is it just a lot of meaningless hype?
Actually, a Gold Crown Resort or Five Star Award rating is as coveted in the timeshare industry as those Michelin stars are by restaurants and hotels. A premier designation is an outside validation a resort's claim to quality, boosting the prestige of the resort. It assures both buyers and existing owners that the timeshare management is committed to providing high quality amenities, superior service and excellent maintenance. Also, because exchange systems trade accommodations of similar quality, owning a timeshare that has received a recognition award gives you an entree into other award-winning resorts.
Unfortunately, recognition awards do not always guarantee similarly luxurious accommodations and amenities. Here's how the awards stack up:
- Interval International's Five Star Award is the only level of award an affiliated resort can obtain. There is no 4, 3, 2, or 1-Star rating. The 5-Star rating is based on its own Quality Rating Survey which rates five general criteria: area, site, amenities, units and guest services. "Scores are weighted according to the type of vacation experience," explains II spokesman Chris Boesch. "For example, a resort in an urban area may not be required to have a full-size kitchen but may offer more in the way of guest services." Once a Five Star Award is given, II monitors continued quality via guest comment cards. (This is why it's so important to keep II informed by completing your guest comment card at the end of your vacation.)
- RCI's Gold Crown Resort is based on a detailed list of specific criteria that a resort must meet to be recognized. Two lesser levels of recognition are also offered: the Silver Crown Resort designation for resorts that come close but not quite up to the gold standard and the RCI Hospitality award for resorts that meet a minimum standard of excellence. RCI also uses guest comment cards to monitor continued quality. To maintain a Gold Crown Award, however, a resort must also continue to meet specific requirements for resort amenities, guest services, unit amenities/interiors and resort maintenance.
You'll note that RCI uses a rating system with a hierarchy of benchmarks while II uses more of a checklist. Without a lesser number of stars to denote various levels of quality, II's Five Star Award can be a bit misleading. Not all II resorts receive a Five Star Award, of course, but neither does the award guarantee quite as discernible a standard of quality as RCI's Gold Crown award. You can't necessarily assume that an II Five Star Award resort will be comparable to hotel that receives a AAA 5-diamond or Mobil 5-star rating.
In 2006, rating organizations in the United Kingdom imposed a new program that rates all of the nation's accommodations by a common set of standards. The same rating criteria and guidelines are now used by VisitBritain, VisitEngland, VisitScotland, VisitWales, the Automobile Association and the Royal Automobile Club to determine the number of stars to award a hotel or resort. Each organization accepts the others' ratings and ratings are jointly published.
While this won't change II or RCI timeshare ratings, it will provide consumers with a more exact idea of a timeshare resort's quality. Consumers might demand more details about an II Five Star Award resort that only receives a 3-star rating on the UK's national rating system. While hotels and resorts are not required to participate in the national rating system, those that don't are prohibited from being promoted by UK tourist boards or journalists. The system doesn't have a specific category for timeshares, but will evaluate them if the property is mixed-use or offers rentals. Properties pay an assessment fee to be evaluated.
A program similar to the UK's national ratings system may never "cross the pond," but some standardization would certainly benefit consumers and timeshare owners.
























